Privacy Policy

Last updated: 17 September 2026

1. Controller

The controller responsible for processing personal data on this website is:

ITS – Ihr Transportservice Logistik GmbH
Kupferschmiedgasse 72
2201 Hagenbrunn, Austria
Telephone: 0800 21 60 40
Email: callcenter@its.or.at

2. General information

We process personal data only where necessary to provide this website, handle your transport enquiry, communicate with you, or comply with legal obligations. The relevant legal bases include Article 6(1)(b), (c) and (f) of the General Data Protection Regulation (GDPR). Where processing is based on consent, the legal basis is Article 6(1)(a) GDPR.

3. Website access and server log data

When you access our website, the web server processes technically necessary information. This may include your IP address, the date and time of access, the requested page or file, the amount of data transferred, browser type, operating system, referrer URL, and messages concerning successful or failed requests.

We process this information to provide the website securely and reliably, detect technical problems, and prevent attacks. The legal basis is our legitimate interest in operating a secure and functional website pursuant to Article 6(1)(f) GDPR. Log data is retained only for as long as required for operation and security, unless longer retention is necessary to investigate a specific security incident. The website is hosted by A1 Webhosting, which processes the data required to operate the website on our behalf.

4. Transport and contact enquiries

When you send a transport enquiry through our online form, we process the information you provide, including:

• pickup and destination addresses,
• requested transport date and time window,
• details of the goods, weight, dimensions and number of packages,
• requested vehicle category and information concerning a tail lift, bulky goods, dangerous goods or a transport trolley,
• special instructions,
• your name, company, email address and telephone number.

We use this information to assess your enquiry, determine a suitable vehicle and the expected transport requirements, prepare a quotation, and contact you. The legal basis is Article 6(1)(b) GDPR where processing is necessary for pre-contractual steps or the performance of a transport contract. Further business correspondence may be based on our legitimate interest in orderly customer communication and documentation pursuant to Article 6(1)(f) GDPR.

The information is stored as a non-public transport enquiry in the WordPress administration area and is sent to our dispatch centre through A1’s SMTP service. WordPress also logs sent messages for delivery monitoring and troubleshooting. Access is restricted to authorised staff and technically necessary processors.

Required fields are necessary for us to process your enquiry. Without this information, we cannot prepare a specific quotation. Confirming the privacy notice records that you have read this information; it does not constitute consent to advertising.

Enquiries that do not lead to an order are deleted after processing has been completed and once there are no legitimate grounds for further retention. If an order is placed, the necessary business and accounting records are retained in accordance with statutory requirements. Data may also be retained until the expiry of applicable limitation periods where necessary for the establishment, exercise or defence of legal claims.

5. Communication by email and telephone

If you contact us by email or telephone, we process your contact details and the content of your message in order to respond. Depending on the enquiry, the legal basis is Article 6(1)(b) GDPR or our legitimate interest in handling business enquiries pursuant to Article 6(1)(f) GDPR.

We use A1’s email infrastructure and WordPress with WP Mail SMTP for technical email transmission. Sent emails are logged by WP Mail Logging for troubleshooting and delivery monitoring. These logs may be retained only for as long as required for these purposes.

6. Cookies and consent management

Our website uses technically necessary cookies to provide essential functions, security, and storage of your cookie selection. Processing is based on our legitimate interest in operating a secure and functional website pursuant to Article 6(1)(f) GDPR and the applicable telecommunications rules.

Optional cookies and similar technologies are used only after you have given consent. The legal basis is Article 6(1)(a) GDPR. You can change your selection or withdraw consent with future effect at any time through the cookie settings.

We use the WordPress plugin “GDPR Cookie Compliance” by Moove Agency to manage your selection. Your choice is stored in a technically necessary cookie. The current categories, purposes and retention periods are displayed in the cookie settings.

We currently do not use a web analytics service on this website. If a service such as Google Analytics is enabled in the future, it will be used only after prior consent and after this privacy policy and the cookie settings have been updated.

7. Google Fonts

To display fonts consistently, our website downloads font files through Google Fonts. When the website is accessed, your browser may connect to Google servers. In particular, your IP address and browser and connection information are technically transmitted to Google.

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Processing by other Google group companies and transfers to third countries cannot be ruled out. Further information is available at https://policies.google.com/privacy.

8. External links

Our website contains links to external services, including our online ordering service and PDF documents. Data is transferred to the relevant operator only when you follow such a link. The operator of the linked website is responsible for processing on that website.

9. Recipients and processors

Where necessary for the purposes described above, personal data may be disclosed to hosting, IT, website, email and communications service providers, authorised staff, tax, accounting and legal advisers, and public authorities or courts where required by law. We enter into the required agreements under Article 28 GDPR with service providers that process data on our behalf.

10. Transfers to third countries

Personal data is transferred outside the European Economic Area only where the legal requirements are met. Depending on the service, a European Commission adequacy decision, appropriate safeguards such as standard contractual clauses, or explicit consent may provide the relevant basis.

11. Retention periods

We retain personal data only for as long as necessary for the relevant purpose. We may retain data for longer where statutory retention duties apply or where it is needed for the establishment, exercise or defence of legal claims. Once the purpose and applicable retention periods have expired, the data is deleted or anonymised.

12. Your rights

Subject to the legal requirements, you have the right to access your personal data, rectification, erasure, restriction of processing, data portability, objection to processing based on Article 6(1)(e) or (f) GDPR, and withdrawal of consent at any time with future effect.

To exercise your rights, email callcenter@its.or.at. To prevent unauthorised disclosure, we may request appropriate proof of identity.

If you believe that the processing of your personal data infringes data protection law, you may lodge a complaint with a supervisory authority. In Austria, the competent authority is the Austrian Data Protection Authority, Barichgasse 40–42, 1030 Vienna, Austria, www.dsb.gv.at.

13. No automated decision-making

No decision based solely on automated processing, including profiling within the meaning of Article 22 GDPR, takes place in connection with this website.

14. Changes to this privacy policy

We update this privacy policy when the website, the services used, or legal requirements change. The version published on this website at the relevant time applies.